Terms & Conditions / Privacy Policy

SUAVE TERMS & CONDITIONS

Welcome to the suaveshoes.com Website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact us.

Shoes by Suave is a trading name of Oakley Healthcare whose address of business is Oakley House, Monkspond Street, Northampton, NN1 2LF. VAT registration number GB294 3544 36.

Definitions

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means OAKLEY HEALTHCARE; "Website" means the website located at www.shoesbysuave.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

Use of the Website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

• The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
• You will notify us immediately of any changes to the Personal Information by contacting us.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our Rights

We reserve the right to:

• Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
• Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third Party Links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

SUAVE PRIVACY POLICY

Privacy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Oakley Healthcare T/A Suave Shoes. If you have any requests concerning your personal information or any queries with regard to these practices please contact Phil Stanton at phil@oakleyhealthcare.com. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Information collected

We collect information from visitors to this website via e-mails, online forms and contact us pages. We also collect information about the transactions you undertake through this site including details of payment cards used. Please see our security policy for details. In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section (below) for more details.

Your data

In House Marketing

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed order form/data capture form/online form. If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at orders@shoesbysuave.co.uk You can also write to at Customer Services, Shoes by Suave, Oakley House, Monkspond Street, Northampton, NN1 2LF.

Third Party Marketing

Oakley Healthcare T/A Shoes by Suave does not share customer data with any third parties.

Disclosures

We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:

Other brands/companies within our Group of companies: Oakley Healthcare, Sandpiper, FeatherGrip, FeatherTop.

Use of personal information

We process personal information collected via this website for the purposes of:

• Providing information about products and services
• Providing tailored content and personalising our services
• Dealing with your enquiries and requests
• Administering orders and accounts relating to our suppliers or customers
• Conducting market research
• Data Capture Information

We will send you information according to the preferences you submitted via our order form/data capture form/contact us page. If you would like to change these preferences at any point, please email us at orders@shoesbysuave.co.uk or call us on 0800 6199 880. Alternatively you can also write to us at Customer Services, Shoes by Suave, Oakley House, Monkspond Street, Northampton, NN1 2LF.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject access requests

You have the right to see what personal data we hold about you and request it's deletion. To obtain a copy of the personal information we hold about you, or to request it's deletion please write to us at Customer Services, Shoes by Suave, Oakley House, Monkspond Street, Northampton, NN1 2LF. We do not charge for this service.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account.

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please be aware, turning off certain cookies means you won’t be able to access your account or checkout and you will need to call us on 0800 822 3133 to place your order.

Cookie Information

By continuing to use this site you are agreeing to the use of cookies as detailed above.

Amendments

Please note that this privacy policy is subject to change from time to time. It was last updated in May 2022.

PURCHASE OF PRODUCTS

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

See below to find out more about our Refund policy which is incorporated into these Conditions.

Contract Creation and Electronic Contracting

The technical steps required to create the contract between you and us are as follows:

• You place the order for products you wish to purchase on the Website by pressing the confirm order button at the end of the checkout process.
• We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance.
• As your product is despatched from our warehouse we will send you a despatch confirmation email.
• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Payment

Payment via GooglePay, ApplePay and Credit/Debit cards are charged immediately upon confirming your order.

Delivery, Returns & Refunds

For all in stock orders placed online before 1pm (Mon-Fri) we aim to despatch your goods same day. Goods are not despatched at weekends or on public holidays, so orders placed on these days will be despatched on the next working day.

If your delivery address is outside the United Kingdom your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges must be borne by you.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Shoes by Suave shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Shoes by Suave of the problem. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

CONTRACT CANCELLATION

Consumer Protection (Distance Selling) Regulations 2000 - Order/Contract Cancellation

Please note that under the Distance Selling Regulations you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has been despatched please notify us by email or in writing of your intention to cancel the order within seven working days of receiving the goods. On receipt of the goods back here we will arrange to refund you in full including any delivery costs incurred. Returning goods using our pre-paid returns form enclosed will not be deemed a cancellation of the contract and delivery costs will not be refunded.

Promotional Discounts

Coupons, discounts and promotional discount codes offered by Shoes by Suave are valid only for use as part of a purchase made via www.shoesbysuave.co.uk unless otherwise stated.

Returns Procedure

The majority of our products are covered by our No Quibble Guarantee. See our returns procedure for further information. Please note that some products may carry a separate returns policy and if this is the case, this will be found in the Delivery & Returns area relating to that specific product.

GENERAL

Medical Information

The medical information contained within this website is for guidance purposes only and is not designed to take the place of advice from doctors, podiatrists or other health professionals. As such it should only be used as a guide. Shoes by Suave recommends that you seek advice from a health care professional if you are in any doubt about your medical condition or the suitability of any products we sell or any other information within this web site.

Intellectual Property and Right to Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with Laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights (see above).

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• Any loss of goodwill or reputation; or
• Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Security

You can trust Shoes by Suave to guide you safely through the online shopping experience, because your privacy and security is extremely important to us. All information sent to us on-line is secure and encrypted using the latest encryption technology and we don't store any credit/debit card information.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.shoesbysuave.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window. Card transactions are handled by Secure Trading, a recognised secure card processing company who is fully Payment Card Industry (PCI) compliant.